Most houses in Falcon Heights went up around 1960, which puts this pocket of the service area on the early edge of the region's 1952-2003 building window. A door installed in a house built in 1960 was almost certainly replaced at least once by now, but the header framing, the track spacing, and sometimes the wall anchors are still original to a build era when garage doors were an afterthought on the blueprint, not a sized-and-specified system. That mismatch is where calls come from: a newer door bolted to old framing, torsion springs sized for a lighter panel than what's hanging on them now, or an opener mounted to a header that was never meant to carry a motor's pull. With only 2,041 households in Falcon Heights, this isn't a huge call volume for us, but the pattern repeats house to house because the building stock repeats house to house. Add the cold-climate reality this region sits in - real winter, real temperature swings on steel and lubricant - and a spring or cable that's been quietly stretching for years finally lets go on the coldest morning of the year. That's the fail. It's not random; it's the housing era plus the season doing what they do.